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Frequently Asked Questions
Everything you need to know before you steam. Still curious? Our team is a message away.
Absolutely. The titanium steam panel is engineered to protect delicate fabrics from heat damage, so silk, chiffon, and other fine materials come out smooth and safe. We still recommend holding the steamer a few centimeters away and testing an inconspicuous area first.
Sì! Offriamo spedizione gratuita e rapida in tutti gli Stati Uniti su ogni ordine, senza importi minimi. La maggior parte degli ordini arriva in 3-5 giorni lavorativi.
The 50ml visual water tank delivers roughly 8–10 minutes of continuous steam — enough to refresh several garments before a refill. The transparent window lets you see exactly how much water is left, so there are never any surprises mid-steam.
Yes — its ultra-compact design fits easily in a carry-on or handbag, making it the perfect travel companion. With an empty water tank it's TSA-friendly for your carry-on. Just note you'll need a power outlet to heat it, so it can't be run mid-flight, but it's ready the moment you reach your hotel.
That's the whole point. Simply hang your garment on a hook, closet rod, or door and steam vertically — no board required. It also works flat on a surface for collars and cuffs. Most wrinkles vanish in seconds, so you can be out the door in minutes.
Maintenance takes seconds. Empty the tank after each use and wipe the panel with a soft cloth. Every few weeks, run a mix of water and white vinegar through it to descale, then flush with clean water. Using distilled water keeps mineral buildup to a minimum for years of reliable steam.
Every DOCK 12 steamer is covered by a 12-month warranty against manufacturing defects, plus a 30-day risk-free return window. If you're not completely happy, reach out and we'll arrange a hassle-free replacement or refund — no complicated forms, no stress.
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